Effective Date: January 1, 2025

Introduction At MedExcel Medical Transportation (“we,” “us,” “our”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, including our website, mobile applications, and non-emergency medical transportation (NEMT) offerings. Please review this policy carefully to understand our commitment to safeguarding your data.

1. Information We Collect We collect and process the following categories of information:

a. Personal Information

• Full Name

• Residential and mailing address

• Contact details, including phone number and email address

• Date of birth

• Payment and billing information

• Appointment details, such as time, location, and purpose

b. Non-Personal Information

• Device information, including IP address, browser type, and operating system

• Usage data, such as website navigation patterns and app interaction metrics

c. Sensitive Information

• Health-related details essential for transportation coordination

2. Purpose of Information Use We utilize the information we collect for the following purposes:

• Delivering and managing transportation services

• Scheduling and confirming trip appointments

• Processing payments securely

• Communicating essential service updates

• Enhancing service delivery and user experience

• Ensuring compliance with legal and regulatory obligations

3. Information Sharing and Disclosure We do not sell or rent your personal information. We may share your data with:

• Authorized service providers assisting in service delivery

• Insurance providers and governmental entities, as required for billing or compliance purposes

• Law enforcement or regulatory agencies, as necessary to fulfill legal obligations

4. Data Security Measures We employ robust security protocols to protect your personal information from unauthorized access, disclosure, or misuse. While we strive for maximum protection, no system can guarantee absolute security. We encourage you to notify us immediately if you suspect any data breaches.

5. Your Rights and Choices Depending on your jurisdiction, you may have the right to:

• Access and review the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your personal information where permissible

• Opt out of certain data uses, including marketing communications

To exercise these rights, please use the contact information below.

6. Information Retention We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

7. Third-Party Websites Our website or mobile application may include links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies directly.

8. Updates to This Privacy Policy We may revise this Privacy Policy periodically. Any changes will be posted on our website or app, and the “Effective Date” will be updated accordingly. Continued use of our services after updates signifies your acceptance of the revised policy.

9. Contact Information If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

MedExcel Medical Transportation
PO Box 12, Tonganoxie, KS 66086
913-243-1233

info@medexcelmt.com