Frequently Asked Questions
How far in advance should I schedule my trip?
It is recommended to schedule your trip as early as possible, ideally 48 to 72 hours in advance, to ensure availability. However, we will always try our best to accommodate last-minute requests.
Can I bring someone with me?
Yes, most of the time you are allowed to bring a caregiver or companion. Be sure to notify the us when booking your trip so they can accommodate additional passengers. This is limited to someone who is ambulatory and able to sit in a regular seat inside of the vehicle.
What if I need to cancel my trip?
If you need to cancel, call us as soon as possible. you will usually receive a full refund if your trip is cancelled at least 2 hours prior to your scheduled pickup time. Long distance transportation may have additional nonrefundable fees. This will be discussed at the time of booking.
How much do our services cost?
Costs vary depending on the distance and type of service needed. Contact us for a personalized quote. We have no hidden fees and are upfront about pricing from the beginning.
How do I book a trip?
To schedule a trip, call our dispatch center at 913-243-1233. Be prepared to provide details such as:
Your name and contact information
Pickup and drop-off addresses
Appointment date and time
Any special needs
How do you ensure passenger safety?
Passenger safety is our top priority. Our safety measures include:
Regular vehicle maintenance and inspections
Comprehensive driver training
Adherence to local and federal safety regulations
How do I provide feedback about my trip?
We value your feedback! You can share your experience by contacting our customer service team via phone, email, or our website’s feedback form. Your input helps us improve our services.
Can I schedule recurring trips?
Yes, we offer the option to schedule recurring trips for ongoing medical treatments, such as dialysis or physical therapy. Contact us to discuss setting up a recurring schedule.
What if I need transportation outside regular business hours?
Please give us a call to discuss your needs. We will try to accommodate all your transportation needs.
Will insurance pay for my transportation?
Unfortunately, we are unable to answer this question, as each insurance company has its own policies regarding NEMT services. Additionally, we do not bill insurance companies directly. We encourage you to contact your insurance provider for specific information about your coverage and eligibility.